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One-on-one help making critical financial decisions

When you need to make an important decision about your retirement savings, John Hancock is here to help. Are you thinking about enrolling in your plan, combining retirement accounts, choosing investments, or leaving your job? Our team of associates can help you—at no additional cost—with guidance, education, and support.

Enrolling in your retirement plan

Taking part in your workplace retirement plan is one of the easiest ways to save for your retirement—and we make it even easier! Call us if you’d like help understanding or enrolling in your retirement plan. Our specialists provide one-on-one personalized support to help you enroll, decide on a savings rate, and choose investments that are right for you.

  • Contributing to your retirement plan may save you on taxes with each paycheck and, potentially, in retirement.

  • You can contribute as little or as much as you want (subject to plan and IRS limits).

  • If your employer offers to match your contributions, it can give your retirement savings a boost!

  • It’s yours—even if you change jobs, your contributions and earnings belong to you.

For help enrolling, call 855-543-6765

Monday through Friday, from 8:30 A.M. to 7:00 P.M., Eastern time.

Combining old retirement accounts

If you’ve ever changed jobs, you may have other retirement accounts. You can combine those accounts with your current plan, which may simplify managing your retirement savings. Our specialists can make combining accounts easy—we can handle all of the details and even help with contacting your other account providers. Call 877-525-7655 to see if combining accounts is right for you. Or schedule a call and we’ll reach out at your convenience.

Schedule a call for your convenience

  • Do you have other retirement plans—such as 401(k)s, 403(b)s, or 457s?

    Combining them may make managing your savings much easier.

  • One account statement

    One number to call with questions

    A more complete view of your retirement savings and progress toward your goals

    Potentially fewer fees than you were paying for all those accounts

Watch this video to learn more about combining retirement accounts

For help combining accounts, call 877-525-7655

Monday through Friday, from 8:30 A.M. to 7:00 P.M., Eastern time.

Rollovers are available for plans using John Hancock's consolidation services and are subject to the provisions of your company's plan. As other options are available, such as leaving it in your old plan, rolling over to an IRA, or cashing out, you are encouraged to review all of your options to determine if combining retirement accounts is suitable for you.

Taking advantage of advice

If your retirement plan offers John Hancock Personalized Retirement Advice (Retirement Advice), you can get help selecting and managing your investments. Give us a call, and we'll explain the benefits of Retirement Advice and your customized recommendations, guide you through the sign-up process, and provide you with ongoing support.

  • Ongoing, professional management of your retirement account 

  • A personalized savings and investing strategy that reflects your financial situation and goals 

  • Independent advice that’s in your best interest

  • Customized recommendations  on withdrawal strategies as you near retirement

Watch the video to learn more about Retirement Advice

For help with Retirement Advice, call 855-969-5737

Monday through Friday, from 9:00 A.M. to 6:00 P.M., Eastern time.

Once enrolled in John Hancock Personalized Retirement Advice (Retirement Advice), John Hancock Personal Financial Services, LLC will manage your account by allocating and rebalancing investments for you.

Subject to plan availability. Participation in Retirement Advice does not guarantee investment success. Investing involves risks, including the potential loss of principal. Fees for this service are based on a tiered schedule and vary by account balance. For more information, consult the Retirement Advice investment advisory agreement. John Hancock Personal Financial Services, LLC (JHPFS), an SEC registered investment adviser and affiliate of John Hancock Retirement Plan Services LLC (JHRPS), is the investment manager of the Retirement Advice program. JHPFS has selected Morningstar Investment Management LLC, a registered investment adviser and wholly owned subsidiary of Morningstar, Inc., to act as the independent financial expert (as defined in the U.S. Department of Labor’s Advisory Opinion 2001-09A) for Retirement Advice. JHPFS monitors Morningstar Investment Management’s performance. Morningstar Investment Management LLC is not affiliated with JHRPS, JHPFS, or affiliates. JHPFS acts as a fiduciary with respect to the management of Retirement Advice investments.

Understand your options when leaving your employer

Whether you’re retiring or just changing jobs, you have to decide what to do with the money in your retirement plan. Although you can take the cash out, you may still need to save more for retirement. If you want to keep saving, you have a few options. Call 888-695-4472 and we’ll explain your options, answer your questions, and even help you with the paperwork. Or schedule a call and we’ll reach out at your convenience. We can also introduce you to your plan’s financial professional for more assistance.

Schedule a call for your convenience

  • Option 1

    Keep your money right where it is

  • Option 2

    Roll over to a John Hancock IRA 

  • Option 3

    Roll over to an IRA elsewhere

     

  • Option 4

    Move to your new employer’s plan

Learn more about your distribution options

For help with your retirement plan when you leave your employer, call 888-695-4472

Monday through Friday, from 8:30 A.M. to 7:00 P.M., Eastern time.

There are advantages and disadvantages to all rollover options; you are encouraged to review your options to determine if staying in a retirement plan, rolling over to an IRA, or another option is best for you.

John Hancock Personal Financial Services, LLC (JHPFS) is an SEC registered investment adviser.  

John Hancock Personal Financial Services, LLC, 200 Berkeley Street, Boston, MA 02116.

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