Regional vice presidents and internal sales consultants
Strategic relationship managers
Your strategic relationship manager (SRM) serves as your primary service contact, helping to ensure that our products and services meet your clients’ needs today and in the future. They work with all our partners to help drive better participant outcomes and improve the plan's health.
For group annuity contracts, you can find your SRM for each plan under your block of business summary at jh401kadvisor.com.
For open-architecture plans, you can find your SRM for each plan on the homepage of jhplansponsor.com.
You can contact the national relationship management team at 844-547-7776
This concierge team provides comprehensive, responsive service to all financial professionals and is the primary SRM contact for financial professionals who have emerging books of business with John Hancock (under $5M).