March 30, 2022
We believe in the power of a plan
You provide your team with a valuable benefit—a retirement savings plan. We provide participants with personalized guidance to help them create a plan to meet their unique goals.
A personalized experience
We help participants plug into the power of their plan through consistent, holistic, and personalized guidance and engagement.
See for yourself in our participant website video
Participants can connect with all their John Hancock plans, viewing their overall balance and engaging with each individual plan. Personalized tools and resources help them set goals, increase their financial literacy, and manage their finances on the way to retirement readiness.
Check out our mobile app video
With facial recognition and touch ID, participants can use the mobile app to enroll in the plan, view account details, make changes to contributions and investments, and use helpful financial tools.
Learn more about our proactive outreach
Our engagement program delivers personalized suggestions throughout the year right to your participants' inboxes to help them meet their financial goals.
Learn more about our Personal Financial Services team
Sometimes, people need someone to talk to for help making decisions at critical financial milestones. We have a dedicated call center of licensed associates who are here to help with enrollment, consolidation,1 in-plan advice, and transition support.
Our award-winning2 online enrollment gets people saving, guiding them through the process and their choicesView our express enrollment video
John Hancock internal data based on the open-architecture enrollment experience, 3/27/21–5/28/21.
Internal data for John Hancock's group annuity platform, January–April 2021.
A plan for retirement spending and income
Our groundbreaking retirement planner uses data and predictive analytics to show participants their projected income and spending needs in retirement. Participants can further personalize and model their projections by adding their education level, health factors, or retirement details to fine-tune their plan.View our retirement planner video
of retirement planner users added information to further personalize their retirement strategy
John Hancock group annuity and open-architecture platforms, May–November 2020.
of retirement planner users increased their contribution rate, with an average increase of 4.2%
John Hancock open-architecture platform, 6/1/20–5/31/21.
A plan for investing
We help participants create and implement an investment strategy, whether they want to invest on their own, receive some guidance, or have their savings professionally managed.
say having their retirement savings professionally managed improves how prepared they feel for retirement3
more participants were on track for retirement after enrolling in John Hancock Personalized Retirement Advice (Retirement Advice)4
John Hancock internal data as of June 2021 for open-architecture plans.
Retirement Advice for help with investments
Participants who want help selecting and managing their investments can enroll in Retirement Advice. They’ll receive a personalized saving and investing strategy, as well as ongoing, professional management of their investments. The advice is supported by Morningstar, an independent registered investment adviser, with one-on-one help provided over the phone by a dedicated team of John Hancock specialists.4
A plan for financial wellness
To enable saving for retirement, we help participants assess their financial wellness and provide them with a personalized action plan to help them manage their overall finances.
View our My Learning Center video
Help with financial literacy
My Learning Center offers participants a financial wellness assessment and score and provides a customized learning experience.
View our personal finance organizer video
Personal finance organizer
With a comprehensive view of their finances, participants can get insight on their spending and manage their household budget.
View our emergency savings video
We make it easy for participants to save for the unexpected with recurring transfers to an emergency savings account.
View our college planning video
College planning guidance
Participants and their families can access practical tools and resources for help navigating the college planning and application process.
Providing an inclusive experience for your Spanish-speaking participants
We offer a broad range of materials and education in Spanish to help participants strengthen their financial well-being and make the most of your retirement plan.
Stress, finances, and well-being
They're all connected, especially during the pandemic. And in our eighth annual financial stress survey, we learned that retirement plan participants are eager for help with all three. Find out what types of help workers are asking for.
Dive into the details
Contact your John Hancock representative to learn more about our personalized participant experience.
March 28, 2022
March 22, 2022
March 16, 2022
1 As other options are available, participants are encouraged to review all of their options to determine if combining their retirement accounts is suitable for them. 2 “DALBAR’s State of the Industry—Online Enrollment,” DALBAR, October 2020. 3 In July 2020, John Hancock commissioned our seventh annual financial stress survey with the respected research firm Greenwald & Associates. An online survey of 589 workers was conducted between 7/28/20 and 8/14/20 to learn more about individual stress levels, their causes and effects, and strategies for relief. John Hancock and Greenwald & Associates are not affiliated, and neither is responsible for the liabilities of the other. 4 Participation in John Hancock Personalized Retirement Advice (Retirement Advice) does not guarantee investment success. All investing involves risk, including possible loss of principal. Fees for this service are based on a tiered schedule and vary by account balance. For more information, consult the John Hancock Personalized Retirement Advice Investment Advisory Agreement. John Hancock Personal Financial Services, LLC (JHPFS), a registered investment adviser and affiliate of John Hancock Retirement Plan Services LLC (JHRPS), is the investment manager of the Retirement Advice program. JHPFS has selected Morningstar Investment Management LLC, a registered investment advisor and wholly owned subsidiary of Morningstar, Inc., to act as the “independent financial expert” (as defined in the U.S. Department of Labor’s Advisory Opinion 2001-09A) for Retirement Advice. JHPFS monitors Morningstar Investment Management’s performance. Morningstar Investment Management LLC is not affiliated with JHRPS, JHPFS, or its affiliates. JHPFS acts as a fiduciary with respect to the management of Retirement Advice investments.