We believe everyone deserves the chance to retire with confidence
And we know that a workplace retirement plan is one of the best ways to pursue that goal.
Global scale, local focus
John Hancock Retirement is the U.S. retirement business of Manulife Investment Management, and we’ve made retirement plans work for more than 50 years. Today, we’re one of the largest full-service providers in the industry.¹ We support defined contribution (DC), defined benefit, Taft-Hartley, and nonqualified plans. With our global scale, we leverage technology, innovation, efficiency, and operations across all our markets.
8.29M global participants2
$347.6B global assets under management and administration (AUMA)2
8th largest global DC plan provider3
3.1M U.S. participants4
Over $228B U.S. AUMA4
>52,000 U.S. plans4
We make retirement plans work
Our hands-on, consultative approach is based on the idea that no two plans and no two plan participants are exactly alike.
The flexibility to support multiple plans and service models
Decades of experience in retirement plans1
An award-winning,5 personalized participant experience
Tools to facilitate plan management and collaboration
Awards and press
We make retirement plans work with our steadfast commitment to customer satisfaction and participant engagement. But don't just take our word for it—see what the industry has to say!View our awards page
New John Hancock Retirement report reveals surprising contradictions in how pandemic is affecting employees John Hancock Retirement brings Signature Fiduciary Connect to plan sponsors seeking additional support in offering workplace 401(k)s John Hancock Retirement celebrates third-party administrators with National TPA Day John Hancock's retirement planner marks first year of use, with 23% of participants increasing payroll contribution rates 15 John Hancock wholesalers recognized as 2021 Advisor Allies by National Association of Plan Advisors
Recent press releases
"Over Half of 401k Participants Pacing to Be ‘Retirement Ready," 401k Specialist "Key Challenges Facing Plan Sponsors Tackled at Qualified Plan Fiduciary Summit," 401k Specialist "Your 401(k) Statement Will Soon Have Lifetime Income Estimates. What to Know," Barron's. "5 reasons for financial stress according to John Hancock," Employee Benefit News. "The New Finance Of Longevity," Advisor Magazine.
We stand for diversity, equity, and inclusion
We live by our mission to make decisions easier and lives better. Foundational to our success is ensuring that all of our colleagues, customers, and stakeholders are respected, feel connected to each other and to our mission, and are treated with equity and dignity.
We're fostering diversity at all levels in the organization, which is reflective of the communities we serve.
Our goal is to create a workplace culture where colleagues thrive because they belong and can bring their authentic selves to work.
We're working to create strong partnerships and diversity, equity, and inclusion (DE&I) support in the external communities in which we live, work, and serve.
We're reviewing processes and partnerships to ensure alignment of our DE&I goals and values.
Manulife’s sustainability strategy supports our mission to make decisions easier and lives better. With a long history in financial services and as a good corporate citizen, we built our strategy on four key pillars by incorporating input from external and internal stakeholders and ongoing engagement with sustainability associations, as well as our own extensive experience with sustainability.
Reduce the impact of our operations on the physical environment, and invest in supporting the transition to a lower-carbon economy.
Invest in the health and well-being of our employees and continue building a diverse and inclusive workplace.
Our customers and shareholders
Manage our environmental, social, and governance (ESG) risks and opportunities to benefit our customers, shareholders, and employees to operate in an ethical manner.
Create measurable social impact by investing in the health and well-being of our communities.
1 "PLANSPONSOR 2021 Defined Contribution Recordkeeping Survey," © 2021 Asset International, Inc., June 2021. 2 Global WAM retirement metrics is as of 12/31/21. 3 Internal calculation based on assets under management and administration (AUMA) as of December 2019. 4 As of 12/31/21, John Hancock Life Insurance Company (U.S.A.) supported 48,760 plans, 1,579,992 participants, and $111,352,108,688.97 in AUMA. John Hancock Life Insurance Company of New York supported 2,578 plans, 75,773 participants, and $6,318,253,327.98 in AUMA. John Hancock Retirement Plan Services LLC supported 1,657 plans, 1,542,558 participants, and $110,927,163,336.83 in AUMA. Participant counts reflect all active participants with a balance. Approximate unaudited figures for John Hancock, provided on a U.S. statutory basis. 5 #2 in participant satisfaction for website and online capabilities, "New Cogent Syndicated Study Names Top 10 Plan Providers for Website and Online Capabilities," Escalent, 9/21/21. Top rankings in participant satisfaction for digital 401(k) services, “Many Retirement Plans Miss Mark on Delivering Guidance to Participants through Digital Channels, J.D. Power Finds,” J.D. Power, September 2021. Top rankings for quick enrollment experience and traditional enrollment, “DALBAR’s State of the Industry—Online Enrollment,” #1 for quick enrollment and #4 for traditional enrollment, DALBAR, Inc., January 2022.