We believe everyone deserves the chance to retire with confidence
And we know that a workplace retirement plan is one of the best ways to pursue that goal.
Global scale, local focus
John Hancock Retirement is the U.S. retirement business of Manulife Investment Management, and we’ve made retirement plans work for more than 50 years. Today, we’re one of the largest full-service providers in the industry.¹ We support defined contribution (DC), defined benefit, Taft-Hartley, and nonqualified plans. With our global scale, we leverage technology, innovation, efficiency, and operations across all our markets.
8.6M global participants2
$276.2B global assets under management and administration (AUMA)2
8th largest global DC plan provider3
3.3M U.S. participants4
Over $181B U.S. AUMA4
>55,000 U.S. plans4
We make retirement plans work
Our hands-on, consultative approach is based on the idea that no two plans—and no two plan participants—are exactly alike.
The flexibility to support multiple plans and service models
Decades of experience in retirement plans1
An award-winning,5 personalized participant experience
Tools to facilitate plan management and collaboration
Awards and press
We make retirement plans work with our steadfast commitment to customer satisfaction and participant engagement. But don't just take our word for it—see what the industry has to say.View our awards page
John Hancock Retirement launches prospect finder tool for financial professionals to help build scale and efficiency John Hancock wholesalers again recognized among the top providers of defined contribution services John Hancock Retirement's latest state of the participant report finds more than half of plan participants are retirement ready with at least 70% income replacement New John Hancock Retirement report reveals surprising contradictions in how pandemic is affecting employees John Hancock Retirement brings Signature Fiduciary Connect to plan sponsors seeking additional support in offering workplace 401(k)s
Recent press releases
"Four Reasons to Consider Adding Retirement Plan Servicing to Your Practice," WealthManagement.com "Financial Stress Increases the Need for Participant Communications," PLANSPONSOR "Retirement Industry Leaders," Financial Advisor IQ "Prospecting Tool for 401k Advisors Designed to Add Scale, Efficiency," 401k Specialist "John Hancock Launches Client Prospecting Tool," Financial Advisor
We stand for diversity, equity, and inclusion
We live by our mission to make decisions easier and lives better. Foundational to our success is ensuring that all of our colleagues, customers, and stakeholders are respected, feel connected to each other and to our mission, and are treated with equity and dignity.
We're fostering diversity at all levels in the organization, which is reflective of the communities we serve.
Our goal is to create a workplace culture in which colleagues thrive because they belong and can bring their authentic selves to work.
We're working to create strong partnerships and diversity, equity, and inclusion (DEI) support in the external communities in which we live, work, and serve.
We're reviewing processes and partnerships to ensure alignment of our DEI goals and values.
Manulife’s sustainability strategy supports our mission to make decisions easier and lives better. With a long history in financial services and as a good corporate citizen, we built our strategy on four key pillars by incorporating input from external and internal stakeholders and ongoing engagement with sustainability associations, as well as our own extensive experience with sustainability.
Reduce the impact of our operations on the physical environment and invest in supporting the transition to a lower-carbon economy
Invest in the health and well-being of our employees and continue building a diverse and inclusive workplace
Our customers and shareholders
Manage our environmental, social, and governance (ESG) risks and opportunities to benefit our customers, shareholders, and employees to operate in an ethical manner
Create measurable social impact by investing in the health and well-being of our communities
1 "PLANSPONSOR 2022 Defined Contribution Recordkeeping Survey," © 2022 Asset International, Inc., 2022. 2 Global WAM retirement metrics are as of 9/30/22. 3 Internal calculation based on assets under management and administration (AUMA) as of December 2019. 4 As of 9/30/22, John Hancock Life Insurance Company (U.S.A.) supported 50,831 plans, 1,620,126 participants, and $84,606,610,597 in AUMA. John Hancock Life Insurance Company of New York supported 2,666 plans, 78,012 participants, and $4,861,711,498 in AUMA. John Hancock Retirement Plan Services LLC supported 1,826 plans, 1,645,838 participants, and $90,894,360,702 in AUMA. Participant counts reflect all active participants with a balance. Approximate unaudited figures for John Hancock are provided on a U.S. statutory basis. 5 #2 in participant satisfaction for website and online capabilities, "New Cogent Syndicated Study Names Top 10 Plan Providers for Website and Online Capabilities," Escalent, 9/21/21. Top rankings in participant satisfaction for digital 401(k) services, “Many Retirement Plans Miss Mark on Delivering Guidance to Participants through Digital Channels, J.D. Power Finds,” J.D. Power, September 2021. Top rankings for quick enrollment experience and traditional enrollment, “DALBAR’s State of the Industry—Online Enrollment,” #1 for quick enrollment and #4 for traditional enrollment, DALBAR, Inc., January 2022.