Making decisions easier and lives better
We’ll consult with you to help you design and deliver a plan to achieve your desired outcomes.
The experience, commitment, and scale to help you achieve your goals for your plan
With more than 50 years' experience in retirement plans, we'll guide you through your plan decisions and fiduciary duties. And as part of Manulife Investment Management, we have the commitment and scale to help you deliver the outcomes you want for your plan.
8.9M global participants1
$303.5B global assets under management and administration (AUMA)2
3.2M U.S. participants3
>$195B U.S. AUMA4
>56,000 U.S. plans3
The plan you need for the outcomes you want
Whether your plan is small or large, simple or complex, we'll work with you to find the right plan for your organization and your participants.
Retirement plans for businesses large and small
We know that one size doesn't fit all retirement plan needs. We work with plan sponsors and their plan advisors and consultants to help design, deliver, and service:
Committed to Taft-Hartley plans and the union members they serve
We understand that helping union members save for retirement is a unique proposition—involving many employers, cyclical employment, ever-changing regulations, and a mobile workforce.
With decades of Taft-Hartley experience, our team will get to know the needs of your union, employers, contractors, and members to design a plan and engagement program that fit your needs.
The partner of choice for retirement plan advisors
We sell 100% of our plans through financial professionals, and work with plan consultants on 97% of our plans.
- Adviser Choice Award for retirement plan specialist advisers, favorite recordkeeper, PLANADVISER, 2023
- Most Advisor Allies of any firm, fifth year in a row, NAPA, 2023
- Advisors’ Choice top recordkeeper with the most Advisors' Choice Awards in the mid-market, NAPA, 2023
- Advisors’ Choice top recordkeeper with six Advisors' Choice Awards in the small market, NAPA, 2023
- Award for retirement plan advisor support, wealthmanagement.com Industry Awards, 2023
Focused on your goals for your plan
As a retirement plan sponsor, financial professional, consultant, or participant, you're focused on your own retirement plan goals. So are we.
Do you want to minimize your fiduciary risk and lighten your administrative duties? Or add more retirement-readiness features to your plan? We’ll consult with you to understand your goals and help you deliver a plan that's right for you and your participants.
Financial professionals and plan consultants
When you succeed, we succeed. You’re an integral part of our service model, and we provide you with tools, resources, and support to help you build and manage your retirement plan business.
Using personalization, proactive engagement, and predictive analytics, we help motivate people to take action toward their retirement goals.
Awards and press
We make retirement plans work with our steadfast commitment to customer satisfaction and participant engagement. But don't just take our word for it—see what the industry has to say.View our awards page
John Hancock Retirement announces updates to sales and service model and senior leadership team John Hancock Retirement launches dynamic default investment feature to help participants address more complex financial needs and prepare for retirement
Recent press releases
"Just how stressed are retirement savers?" ThinkAdvisor “Greater employee engagement helps fuel financial preparedness,” Employee Benefit News “An early fall financial check up can help you end 2023 on a high note,” MarketWatch
We stand for diversity, equity, and inclusion
We live by our mission to make decisions easier and lives better. Foundational to our success is ensuring that all of our colleagues, customers, and stakeholders are respected, feel connected to each other and to our mission, and are treated with equity and dignity.
We're fostering diversity at all levels in the organization, which is reflective of the communities we serve.
Our goal is to create a workplace culture in which colleagues thrive because they belong and can bring their authentic selves to work.
We're working to create strong partnerships and diversity, equity, and inclusion (DEI) support in the external communities in which we live, work, and serve.
We're reviewing processes and partnerships to ensure alignment of our DEI goals and values.
Manulife’s sustainability strategy supports our mission to make decisions easier and lives better. With a long history in financial services and as a good corporate citizen, we built our strategy on four key pillars by incorporating input from external and internal stakeholders and ongoing engagement with sustainability associations, as well as our own extensive experience with sustainability.
Reduce the impact of our operations on the physical environment and invest in supporting the transition to a lower-carbon economy
Invest in the health and well-being of our employees, and continue building a diverse and inclusive workplace
Our customers and shareholders
Manage our environmental, social, and governance (ESG) risks and opportunities to benefit our customers, shareholders, and employees to operate in an ethical manner
Create measurable social impact by investing in the health and well-being of our communities
1 8.9 million customers, as of 9/30/23. 2 Global Manulife Investment Management retirement metrics are as of 9/30/23. 3 As of 9/30/23, John Hancock Life Insurance Company (USA) supported 51,953 plans, 1,606,956 participants, and $94,595,558,810.36 in AUMA. John Hancock Life Insurance Company of New York supported 2,695 plans, 73,964 participants, and $5,200,335,601.41 in AUMA. John Hancock Retirement Plan Services LLC supported 2,058 plans, 1,531,803 participants, and $94,528,690,107.96 in AUMA. Participant counts reflect all active participants with a balance. Approximate unaudited figures for John Hancock, provided on a U.S. statutory basis. 4 John Hancock Q3 2023 RFP workbook, as of 9/30/23. All figures are in U.S. currency.
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