Enrollment and contributions made easy
In just minutes, employees can enroll in their retirement plan at myplan.johnhancock.com or through John Hancock’s retirement app—anytime, anywhere. Our enrollment experience guides them through the process with step-by-step instructions that have been proven to increase contribution rates and help employees make better choices.
Fast
Seamless enrollment into the retirement plan
Convenient
An easy-to-use experience on any device
Personalized
Guided decision-making to help them through the process
Proven
Contribution rates are 63% higher with online express enrollment compared to paper
Online enrollment achieves higher deferral rates than paper-based enrollment
An enrollment experience that's personalized
Online enrollment helps employees make informed decisions, with personalized suggestions based on participant profile and plan features.
Contribution rates
Contribution rate choices based on participants' personal profiles and the plan design features—such as an employer match (if applicable). They’re even shown how each contribution rate affects their paycheck and their potential tax savings.
Pretax or Roth
Participants can choose a different pretax or Roth contribution rate (if available in the plan).
Investment guidance
Once the participant selects their contribution rate, they can choose from any of the investment options available to them.
Get your questions answered
Check out the FAQs below for answers to our most commonly asked questions. If these FAQs don’t answer all your questions, please reach out to us—we're happy to help.
Contact your teamEnhancements
What enhancements have been made to the digital experience?
What enhancements have been made to the digital experience?
Registration improvements are being made to make sure that all employees coming to enroll first log in or register on myplan.johnhancock.com, or through John Hancock’s retirement app.
For plans that offer Retirement Advice, we’re also adding the option for newly eligible employees to select advice during enrollment.
Why were these enhancements made?
Why were these enhancements made?
To better set expectations with participants around registering, securing, and accessing their account online and to improve participant satisfaction.
Required data to power the experience
What are my responsibilities?
What are my responsibilities?
Employee census data must be provided BEFORE enrollment materials are distributed to ensure a smooth registration and enrollment process.
What data is required to be provided to John Hancock so employees can set up their online account?
What data is required to be provided to John Hancock so employees can set up their online account?
Minimum data to register is name, Social Security number, date of birth, and address.
How can I get the required data to John Hancock?
How can I get the required data to John Hancock?
Through the plan sponsor website. There are options to do bulk uploads using a template or update individually. Speak to your client account representative if you have questions.
What happens if I don’t provide census data before the enrollment process begins?
What happens if I don’t provide census data before the enrollment process begins?
Just like today, participants will receive a failure message and must engage their plan administrator, one by one, to get it resolved and then return to register.
It doesn’t prevent enrollment but creates a two-step process that causes frustration with participants and extra administrative burden for the plan sponsor.
Best practices
What’s the best practice in terms of participation results?
What’s the best practice in terms of participation results?
Registering and enrolling online creates the best recipe for success, including higher deferral rates, increased ongoing engagement, and better outcomes.
Paper forms may seem like a good idea on the spot, but they lead to lower deferral rates and most never register and secure their account online. It also creates delays and administrative burdens for the sponsor and participants when filled out incorrectly.
I used to bypass registration and go straight to the enrollment experience. Is that going away?
I used to bypass registration and go straight to the enrollment experience. Is that going away?
Yes. Now, employees who go directly to the enrollment site will be redirected to log in or register first. Only after one of those steps is completed will they be presented with the enrollment experience.
All newly eligible participants should be directed to myplan.johnhancock.com to enroll.
Helping participants enroll online
Do you have any resources to help with enrolling eligible employees into their retirement plan?
Do you have any resources to help with enrolling eligible employees into their retirement plan?
Yes, plan customized enrollment and presentation tools are available on jhekitpdf.com.
How do I get my contract number and enrollment access number (EAN) to help eligible employees set up their online accounts?
How do I get my contract number and enrollment access number (EAN) to help eligible employees set up their online accounts?
These numbers can be found in your plan-specific enrollment materials. You can also find them on the plan sponsor website under “Your contract reports > Contract details > Contract profile.”
Retirement Advice
Can a participant elect to have Retirement Advice added after they enroll?
Can a participant elect to have Retirement Advice added after they enroll?
Yes, participants can elect to have advice added, online, after they’ve enrolled, if their plan offers it.
Can participants elect Retirement Advice when enrolling over the phone?
Can participants elect Retirement Advice when enrolling over the phone?
No. John Hancock phone enrollment representatives are unable to select Retirement Advice on the participant’s behalf.
Participants who want to elect Retirement Advice can do so online at any time.
Important disclosures
The content of this document is for general information only and is believed to be accurate and reliable as of the posting date, but may be subject to change. It is not intended to provide investment, tax, plan design, or legal advice (unless otherwise indicated). Please consult your own independent advisor as to any investment, tax, or legal statements made.
Subject to plan availability. Participation in John Hancock Personalized Retirement Advice (Retirement Advice) does not guarantee investment success. Investing involves risks, including the potential loss of principal. Fees for this service are based on a tiered schedule and vary by account balance. For more information, consult the Retirement Advice investment advisory agreement. John Hancock Personal Financial Services, LLC (JHPFS), an SEC registered investment adviser and affiliate of John Hancock Retirement Plan Services LLC (JHRPS), is the investment manager of the Retirement Advice program. JHPFS has selected Morningstar Investment Management LLC, a registered investment adviser and wholly owned subsidiary of Morningstar, Inc., to act as the independent financial expert (as defined in the U.S. Department of Labor’s Advisory Opinion 2001-09A) for Retirement Advice. JHPFS monitors Morningstar Investment Management’s performance. Morningstar Investment Management LLC is not affiliated with JHRPS, JHPFS, or affiliates. JHPFS acts as a fiduciary with respect to the management of Retirement Advice investments.
Group annuity contracts and recordkeeping agreements are issued by John Hancock Life Insurance Company (U.S.A.), Boston, MA (not licensed in NY), and John Hancock Life Insurance Company of New York, Valhalla, NY. Product features and availability may differ by state. Each entity makes available a platform of investment alternatives to sponsors or administrators of retirement plans without regard to the individualized needs of any plan. Unless otherwise specifically stated in writing, neither entity is undertaking to provide impartial investment advice or give advice in a fiduciary capacity. Securities are offered through John Hancock Distributors LLC, member FINRA, SIPC.
NOT FDIC INSURED. MAY LOSE VALUE. NOT BANK GUARANTEED.
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INTENDED FOR PLAN SPONSOR USE ONLY. NOT FOR USE WITH PLAN PARTICIPANTS.