Managing your plan
You'll have fiduciary support and plan management tools to help you mitigate your risk and fulfill your duties.
Fiduciary support
Mitigating your fiduciary risk
Manulife John Hancock Retirement will take on some of that burden. We’ll accept fiduciary responsibility for certain administrative tasks—at no extra charge—through our select delegated 3(16) services offering.1
Let us take some of these duties off your shoulders with our select delegated 3(16) service,1 available at no extra charge
- Preparing, signing, and filing Form 5500
- Validating, approving, and processing qualified domestic relations orders (QDROs)
- Validating eligibility for and approving hardship withdrawals, residential loans, partial and lump-sum distributions, periodic payments, general purpose loans, rollovers, and 59½ withdrawals
You can also choose from these services to lessen your fiduciary burden
Directed trustee services
We can provide directed trustee services through John Hancock Trust Company LLC. As directed trustee and custodian, the trust company invests plan assets at the direction of the plan’s named fiduciary(ies) or participants and provides safekeeping of the plan’s assets, along with other administrative trust services as described in the trust agreement.
Selecting and monitoring plan investments
We also offer optional investment management services through Morningstar Portfolio Complete2 and Wilshire ERISA 3(21)3 or 3(38),4 which can help you prudently select and monitor the plan’s investment options.
Additional fiduciary services
- Audit assistance
- Custom and ad hoc reporting
- Reviewing and monitoring Internal Revenue Code changes
Our ERISA and government reporting teams handle ongoing compliance testing and government reporting to help fulfill your regulatory requirements
- Comprehensive plan testing and compliance counseling
- 401(k) and 401(m) discrimination testing
- 415(c) annual additions testing
- 416(g) top-heavy testing
- 402(g)
- 410(b) ratio percentage testing
- Production of the summary report
- Preparation of signature-ready IRS Form 5500 and related forms, including the auditor’s package
Plan management
The tools you need to manage your plan
We'll provide you with reporting, insight, and regular plan reviews to help you measure, monitor, and optimize outcomes for you and your participants.
Access to all your plan and participant data
The plan sponsor website makes it easy for you and your retirement team to quickly find the real-time information you need to perform a task or make a decision.
Easy access to all plans, plus a program overview on your multiplan account page
All the dimensions of a participant relationship in a single view
Advanced 180˚ and 360˚ payroll processing at your fingertips
Dynamic, standard, and customized reports
Interact with plan data for powerful insight on our client analytics dashboards
Benchmark your plan, measure the success of campaigns, and identify opportunities with our interactive client analytics dashboards. Our dashboards let you look at your plan and participant data in real time to gain insight into participant behavior and to model plan design scenarios.
Plan design analysis dashboard
Retirement readiness dashboard
Plan blueprint dashboard
Loans dashboard
Contributions dashboard
Allocations and equity exposure dashboard
We'll report back on your plan goals and achievements in our annual plan review
An executive summary highlighting plan progress compared against industry benchmarks
Year-over-year analysis of key metrics
An action plan for improving plan health
Plan administration
Our job is to make your job easy
We're here to keep your plan running smoothly, managing the day-to-day details of your plan administration and maintenance.
Our administrative services can help increase the efficiency of your plan
- Real-time processing of all plan and participant activity
- Calculating and tracking eligibility and vesting
- Forfeiture reporting
- Customizable reports for multiple divisions
- Maintaining and validating beneficiary information
- Participant-level tax reporting
We can process your distributions, with full support and same-day processing for most participant withdrawals
- Separation from service hardships
- Required minimum distributions
- Corrective distributions
- QDROs
We also support same-day loan processing
- Approval and processing of new loans
- Managing the delinquent loan process
- Loan continuation for terminated employees
- Mailing proceeds and documents to participants
Learn more about our open-architecture platform
Building your plan
With five decades of retirement plan experience, we consult with you to help you navigate the opportunities, risks, and complexities of plan sponsorship.
Keeping your plan secure
Manulife John Hancock Retirement uses a multilayered approach to protect plan and participant data, which includes following the DOL's best practices for cybersecurity.
Selecting and monitoring investments
Our open-architecture platform makes thousands of funds available as you select your plan's investment lineup, with services available if you'd like some help.
Engaging your participants in the power of their plan
We provide participants with personalized guidance to help them create a plan to meet their unique financial and retirement goals.
Financial professionals—want to learn more about our flexible, scalable open-architecture platform?
Find your local representative1 John Hancock provides select fiduciary services as specified in our service agreement; the plan sponsor or other party designated as plan administrator pursuant to ERISA Section 3(16) retains fiduciary responsibilities not contractually assumed by John Hancock Retirement Plan Services LLC. Certain transactional charges may apply to participant accounts. 2 Morningstar Investment Management LLC offers fiduciary support to plan sponsors through John Hancock Retirement Plan Services Portfolio Complete. Morningstar Investment Management LLC is not affiliated with John Hancock. 3 Wilshire’s 3(21) Adviser Service is provided pursuant to a services agreement between Wilshire and the plan sponsor. The 3(21) Adviser Service is subject to the terms and conditions set forth in such agreement, including any limitations. 4 Wilshire’s 3(38) Investment Management Service is provided pursuant to a services agreement between Wilshire and the plan sponsor. The 3(38) Investment Management Service is subject to the terms and conditions set forth in such agreement, including any limitations. 5 The projected balances at retirement age and income replacement ratios within this dashboard are hypothetical and for illustrative purposes only. Results are not guaranteed and do not represent current or future performance of any specific account or investment. Due to market fluctuations and other factors, it is possible that investment objectives may not be met. Investing involves risks, and past performance does not guarantee future results.