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Enter the 6-digit code sent to your email
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We need a phone number to keep your account secure. We will send you a code to validate your phone number.
Please enter the email address you used when registering.
If you have a valid account with us, you will receive an email with instructions to reset your password.
An error occurred while processing your request. Please try again later.
In order to change your password, we need to verify your identity. We will send an authorization code to the email address on file.
Please enter the 6-digit code sent to your email. If you have not received a code, you may not have a registered account.
An error occurred while processing your request. Please try again later.
Enter your password to login.
In order to change your password, we need to verify your identity. We will send an authorization code to the email address on file.
Enter the 6-digit code sent to your email
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In order to change your phone number, we need to verify your identity. We will send an authorization code to the email address on file.
We have sent an email to {0}. Click the link in the email to finish setting up your dashboard
Please enter the email address you used when registering.
If you have a valid account with us, you will receive an email with instructions to reset your password.
An error occurred while processing your request. Please try again later.
In order to change your password, we need to verify your identity. We will send an authorization code to the email address on file.
Please enter the 6-digit code sent to your email. If you have not received a code, you may not have a registered account.
An error occurred while processing your request. Please try again later.
Enter your password to login.
In order to change your password, we need to verify your identity. We will send an authorization code to the email address on file.
Enter the 6-digit code sent to your email
An error occurred while processing your request. Please try again later.
In order to change your phone number, we need to verify your identity. We will send an authorization code to the email address on file.
Q2 2023
As part of our effort to continuously improve key participant experiences, we’re enhancing our digital enrollment experience for eligible employees.
See more details about the upcoming enhancements and a video of the experience.
Note: As part of the enhancements, eligible employees will have to register their online account before enrolling in their plan. This means employee census data must be provided before enrollment materials are distributed to ensure a smooth registration and enrollment process. If adequate census data isn’t provided in advance, participants will receive a failure message and must engage their plan administrator to get it resolved before returning to register their online account.
As we all move into the action phase with SECURE 2.0 Act, we’d like to remind you of all the useful information available to you on our resource page at retirement.johnhancock.com:
This promises to be a busy year for SECURE 2.0 activity. Check our resource page often for the new information.
To help participants continue to progress on their financial goals and retirement strategy, despite the ongoing economic challenges, we’re dedicating our Q2 quarterly highlights to financial literacy and health.
Our upcoming journey-based outreach points participants toward better retirement saving habits and a more tailored planning approach.
And to support your own workplace communication efforts, our advocacy components will include a flyer, a presentation, and more—all delivering tips on how participants can break the cycle of stress when it comes to finances. We’ll be making these materials available the week of April 15.
Copies of the upcoming quarterly highlights and targeted outreach—plus downloads of advocacy materials—will be available soon on the It’s about time web page.
For nine years now, John Hancock has surveyed retirement plan participants to learn the causes of financial stress and their impact on retirement savings. Reflecting the attitudes of plan participants nationwide, our 2023 “Stress, finances, and well-being” survey results help ensure that our targeted outreach and webinar offerings cover the topics that matter most to your employees or members.
Our insight also helps you directly: You can use our findings to evaluate and help enhance your retirement and financial wellness benefits.
View the results, and be sure to join us for our upcoming webinar, where you’ll learn more about how workers are feeling about their finances.
Your employees’ financial well-being is one of your top priorities—and it’s one of ours as well. Our on-demand webinar shows how we’re partnering with plan sponsors to improve financial skills and outcomes in the workplace.
Join Kelley Palmer, head of member & participant marketing and engagement, North America, and Jeffrey Fernandes, director of in-plan solutions, product management, as they guide a discussion covering our:
Register now for access to “Strengthening financial well-being together.”
A newly available plan-level report provides deeper insight on who’s engaging with the retirement planner tool, what they’re accomplishing during their visits, and how usage aligns with retirement readiness.
Highlights include:
Benchmarking numbers are based on our entire plan base, including both core and open-architecture plans.
See a sample of our new report, and contact us for your own plan’s report based on the latest available data.
Just as you work hard to understand and meet the needs of your employees, we have an ongoing commitment to fully understand the needs and preferences of our customers. With this in mind, we’re establishing a new research panel—John Hancock’s research hub—to help ensure that the voice of our customers is reflected in our business decisions every day.
Here’s what you need to know:
We’ll use feedback and insight from research hub members to help us steer key initiatives, create better experiences, and increase participants’ satisfaction with their retirement plans.
August 29, 2023
March 21, 2023
March 16, 2023
The content of this document is for general information only and is believed to be accurate and reliable as of the posting date, but may be subject to change. It is not intended to provide investment, tax, plan design, or legal advice (unless otherwise indicated). Please consult your own independent advisor as to any investment, tax, or legal statements made.
Group annuity contracts and recordkeeping agreements are issued by John Hancock Life Insurance Company (U.S.A.), Boston, MA (not licensed in NY), and John Hancock Life Insurance Company of New York, Valhalla, NY. Product features and availability may differ by state. Each entity makes available a platform of investment alternatives to sponsors or administrators of retirement plans without regard to the individualized needs of any plan. Unless otherwise specifically stated in writing, neither entity is undertaking to provide impartial investment advice or give advice in a fiduciary capacity. Securities are offered through John Hancock Distributors LLC, member FINRA, SIPC.
NOT FDIC INSURED. MAY LOSE VALUE. NOT BANK GUARANTEED.
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