National accounts newsletter
Fall 2025
Longevity hub
These days, no retirement conversation is complete without addressing longevity. That’s why we created our longevity planning hub. It’s packed with resources to help financial professionals understand key issues and have informed discussions with plan sponsors and participants, including:
- Our Financial resilience and longevity report
- Our analysis on how longer lifespans can affect shortfall risk
- Explore our Longevity Preparedness Index,1 which we created with the MIT AgeLab
- Insightful thought leadership for financial professionals, sponsors, and participants
Streamlining participant authentication
We upgraded our contact center’s interactive voice response (IVR) system to improve security and offer participants a quicker, more convenient authentication experience. When participants call, they’re prompted to answer three personal verification questions before being connected with a representative. After the questions are successfully answered, they’re enrolled in Pindrop Passport and don’t need to answer questions on future calls.
Our website’s Contact us section has been updated if participants have any questions.
Celebrating TPAs
October 16 is National TPA Day, a day where we thank third-party administrators (TPAs) for all that they do to help retirement plans run smoothly. Partnering with the right TPA offers financial professionals many potential benefits, including:
- More time to focus on building their practice
- Access to extensive retirement plan knowledge
- Increased referrals, sales, and retention
- A competitive advantage through a team approach
We hope you’ll join us in recognizing their hard work and dedication.
New! RetirementJourney series
We recently launched the RetirementJourney series, a unique suite of co-manufactured target-date collective investment trusts available exclusively to Manulife John Hancock FutureStep™, Signature, and open-architecture plans. This series provides financial professionals with added flexibility to create investment lineups tailored to their clients’ specific needs. The suite includes:
- RetirementJourney T. Rowe Price Blend Funds
- RetirementJourney Index Series
- RetirementJourney American Funds
Financial professionals can contact their Manulife John Hancock representative to learn more.
Manulife John Hancock is not affiliated with any of the above companies.
Staying abreast of the markets
This year has been marked by a range of economic and geopolitical events, causing market volatility and prompting questions from plan sponsors and participants. Financial professionals can draw on the insight from our global economists and investment specialists to help ease their clients’ concerns.
Midyear 2025 macro outlook | Manulife John Hancock Retirement
Sustainability initiatives—building a better world together
As your retirement plan partner, we’re committed to helping participants save and invest for better tomorrows. But our commitment doesn’t stop there—it extends to our communities and the planet we all share. Check out our impact agenda to discover how we’re:
- Empowering sustained health and well-being
- Driving inclusive economic opportunities
- Accelerating a sustainable future
1 The Longevity Preparedness Index was conducted online and by phone interview in English, sourced through the NORC AmeriSpeak Panel. The sample was a U.S. representative sample comprised 1,307 Americans, aged 18 and up, with specific oversamples of non-Hispanic black panelists, Hispanic panelists, and non-Hispanic Asian American and Pacific Islander panelists to ensure adequate sample size for subgroup analysis. During analysis, survey responses were weighted to represent the U.S. population. Survey data were collected from 5/14/25 to 6/5/25, with a median survey length of approximately 25 minutes per respondent. LPI scores can range from 0 (not at all prepared for longevity) to 100 (completely prepared for longevity). The overall LPI is composed of eight domains. Domain scores are each calculated independently and can range from 0 to 100. All eight domain scores were averaged to calculate the overall LPI score. Eight to 26 unique survey items are used to represent preparedness for each domain. Each domain captures positive behaviors toward longevity preparedness and awareness of the importance of a domain. Missing data were handled by imputation based on modal scores by age, gender, and income. Based on respondents aged 65-85, survey items were weighted to indicate their contribution to preparedness within a domain. Items with low weights were removed from score calculation. Behavioral scores (weight 75%) and awareness responses (weight 25%) were combined to create a domain score that can range from 0 to 100. The Longevity Preparedness Index was developed in collaboration with MIT AgeLab and funded by John Hancock Life Insurance Company (U.S.A.). While financial support was provided for the research, it did not influence the findings, methodology, or conclusions.
Important disclosures
The content of this document is for general information only and is believed to be accurate and reliable as of the posting date, but may be subject to change. It is not intended to provide investment, tax, plan design, or legal advice (unless otherwise indicated). Please consult your own independent advisor as to any investment, tax, or legal statements made.
Great Gray Trust Company, LLC Collective Investment Funds (Great Gray Funds) are bank collective investment funds; they are not mutual funds. Great Gray Trust Company, LLC serves as the trustee of the Great Gray Funds and maintains ultimate fiduciary authority over the management of, and investments made in, the Great Gray Funds. Subadvisors have been hired by Great Gray to assist in managing the Great Gray Funds. However, Great Gray Trust Company, LLC maintains ultimate authority over the Fund. Great Gray Funds and their units are exempt from registration under the Investment Company Act of 1940 and the Securities Act of 1933, respectively.
John Hancock Retirement Plan Services LLC provides administrative and/or recordkeeping services to sponsors or administrators of retirement plans through an open-architecture platform. John Hancock Trust Company LLC, a New Hampshire non-depository trust company, provides trust and custodial services to such plans, offers an Individual Retirement Accounts product, and maintains specific Collective Investment Trusts. Group annuity contracts and recordkeeping agreements are issued by John Hancock Life Insurance Company (U.S.A.), Boston, MA (not licensed in NY), and John Hancock Life Insurance Company of New York, Valhalla, NY. Product features and availability may differ by state. All entities do business under certain instances using the John Hancock brand name. Each entity makes available a platform of investment alternatives to sponsors or administrators of retirement plans without regard to the individualized needs of any plan. Unless otherwise specifically stated in writing, each entity does not, and is not undertaking to, provide impartial investment advice or give advice in a fiduciary capacity. Securities are offered through John Hancock Distributors LLC, member FINRA, SIPC.
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