Please enter the email address you used when registering.
Email sent
If you have a valid account with us, you will receive an email with instructions to reset your password.
Email resent
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
Invalid login
Your account has been temporarily locked because of too many failed login attempts. Please try again later.
The code entered has expired. Please request a new code to continue.
The code entered is not valid. Please request a new code to continue.
Email address format is not valid.
Your account has not been verified. Please check your email for instructions on how to verify your credentials.
Your account has been disabled.
An error occurred while processing your request. Please try again later.
Invalid login
This account has reached its limit for daily password resets. Please try again in 24 hours.
Password does not meet password strength requirements. Please try again.
That password was recently used. Please enter a new one.
Password is not strong enough.
Password cannot contain any forbidden words.
Password is a commonly used password.
Password cannot contain common words.
Password cannot contain repeating characters.
Password cannot contain sequence of characters.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
The account information you provided does not match our records.
This account is not authorized to perform the request you've initiated.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
We are unable to log you out of all the application
Password does not meet password strength requirements. Please try again.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
Two-step verification
In order to change your password, we need to verify your identity. We will send an authorization code to the email address on file.
Two-step verification
Please enter the 6-digit code sent to your email. If you have not received a code, you may not have a registered account.
To verify your identity, we need to send an authorization code to the email address on file.
Two-step verification
Enter the 6-digit code sent to your email
Confirmed. Welcome back.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
Please enter a valid phone number.
We need a phone number to keep your account secure. We will send you a code to validate your phone number.
Forgot your password?
Please enter the email address you used when registering.
Email sent
If you have a valid account with us, you will receive an email with instructions to reset your password.
Email resent
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
Invalid login
Your account has been temporarily locked because of too many failed login attempts. Please try again later.
The code entered has expired. Please request a new code to continue.
The code entered is not valid. Please request a new code to continue.
Email address format is not valid.
Your account has not been verified. Please check your email for instructions on how to verify your credentials.
Your account has been disabled.
An error occurred while processing your request. Please try again later.
Invalid login
This account has reached its limit for daily password resets. Please try again in 24 hours.
Password does not meet password strength requirements. Please try again.
That password was recently used. Please enter a new one.
Password is not strong enough.
Password cannot contain any forbidden words.
Password is a commonly used password.
Password cannot contain common words.
Password cannot contain repeating characters.
Password cannot contain sequence of characters.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
The account information you provided does not match our records.
This account is not authorized to perform the request you've initiated.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
We are unable to log you out of all the application
Password does not meet password strength requirements. Please try again.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
Two-step verification
In order to change your password, we need to verify your identity. We will send an authorization code to the email address on file.
Two-step verification
Please enter the 6-digit code sent to your email. If you have not received a code, you may not have a registered account.
Cannot contain any characters that repeat more than twice
New passwords fields must match
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
Password successfully reset.
Two-step verification
In order to change your password, we need to verify your identity. We will send an authorization code to the email address on file.
Please enter you new phone number
Your account phone number has been changed successfully
Enter your email address
We need a little more information.
Confirm your email address
We have sent an email to {0}. Click the link in the email to finish setting up your dashboard
Email resent
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
Invalid login
Your account has been temporarily locked because of too many failed login attempts. Please try again later.
The code entered has expired. Please request a new code to continue.
The code entered is not valid. Please request a new code to continue.
Email address format is not valid.
Your account has not been verified. Please check your email for instructions on how to verify your credentials.
Your account has been disabled.
An error occurred while processing your request. Please try again later.
Invalid login
This account has reached its limit for daily password resets. Please try again in 24 hours.
Password does not meet password strength requirements. Please try again.
That password was recently used. Please enter a new one.
Password is not strong enough.
Password cannot contain any forbidden words.
Password is a commonly used password.
Password cannot contain common words.
Password cannot contain repeating characters.
Password cannot contain sequence of characters.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
The account information you provided does not match our records.
This account is not authorized to perform the request you've initiated.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
We are unable to log you out of all the application
Password does not meet password strength requirements. Please try again.
An error occurred while processing your request. Please try again later.
Forgot your password?
Please enter the email address you used when registering.
Email sent
If you have a valid account with us, you will receive an email with instructions to reset your password.
Email resent
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
Invalid login
Your account has been temporarily locked because of too many failed login attempts. Please try again later.
The code entered has expired. Please request a new code to continue.
The code entered is not valid. Please request a new code to continue.
Email address format is not valid.
Your account has not been verified. Please check your email for instructions on how to verify your credentials.
Your account has been disabled.
An error occurred while processing your request. Please try again later.
Invalid login
This account has reached its limit for daily password resets. Please try again in 24 hours.
Password does not meet password strength requirements. Please try again.
That password was recently used. Please enter a new one.
Password is not strong enough.
Password cannot contain any forbidden words.
Password is a commonly used password.
Password cannot contain common words.
Password cannot contain repeating characters.
Password cannot contain sequence of characters.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
The account information you provided does not match our records.
This account is not authorized to perform the request you've initiated.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
We are unable to log you out of all the application
Password does not meet password strength requirements. Please try again.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
Two-step verification
In order to change your password, we need to verify your identity. We will send an authorization code to the email address on file.
Two-step verification
Please enter the 6-digit code sent to your email. If you have not received a code, you may not have a registered account.
Cannot contain any characters that repeat more than twice
New passwords fields must match
An error occurred while processing your request. Please try again later.
An error occurred while processing your request. Please try again later.
Password successfully reset.
Two-step verification
In order to change your password, we need to verify your identity. We will send an authorization code to the email address on file.
Please enter you new phone number
Your account phone number has been changed successfully
Viewpoints by Shelly Dean-Shaw, at John Hancock Retirement
Shelly assists clients with plan design, mergers and acquisitions, and ensuring that plans comply with ERISA, IRS, and Department of Labor requirements. She joined our organization in 1993 and has more than 30 years' experience in benefits administration, including recordkeeping, new plan implementation, and consulting.
Shelly earned a B.A. with a dual major in Spanish and Political Science from the University of Kansas. In addition, she maintains the Qualified 401(k) Administrator credential from the American Society of Pension Professionals and Actuaries.
The SECURE Act of 2019 contains a provision regarding long-term part-time employees that plans will need to consider this year, and the SECURE 2.0 Act of 2022 modified the rule. We’ll help you sort through what it all means for your plan.
