In this role, Jack leads the development of strategy for John Hancock. In addition, he's responsible for new product development and ongoing product management, including delivering John Hancock’s advice solution. Jack began his career at John Hancock in 1997, during which time he's also led market research and competitive intelligence. Jack also built, and continues to oversee, the Net Promoter Score, which gathers customer feedback from advisors, plan sponsors, and plan participants. Prior to joining the retirement team, he led strategic planning for the U.S. division, where he worked closely with the U.S. executive team in the development of John Hancock's integrated strategic plan.
Jack has also served as a member of the company's global wealth council, working to identify cross-divisional opportunities for the retirement businesses in the United States, Canada, and Asia. He holds FINRA Series 6 and 7 licenses, and earned a B.A. from the University of Massachusetts. Jack is based in Boston, Massachusetts. A regular runner, he's part of the John Hancock marathon program and runs to raise funds for the Boys and Girls Club.
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