Viewpoints by Scott Francolini, at John Hancock Retirement

Scott Francolini

Scott is responsible for setting the strategic direction to drive overall customer experience, satisfaction, and retention across all market segments. He's focused on delivering value to plan sponsors, advisors, and third-party administrators through a team of relationship professionals and technical consultants, including ERISA, actuarial, and communication experts. Scott has more than 25 years’ experience in financial services. He's Massachusetts state-insurance licensed and holds FINRA Series 7, 26, and 63 licenses.

Prior to joining John Hancock, Scott was with New York Life Retirement Plan Services from 2009 to 2015 as senior vice president, midsize/large strategic relationship management. He earned an M.B.A. from the University of Hartford and a B.S. in Finance from Bryant College. Scott is based in Westwood, Massachusetts.